SHIPPING POLICY

Thank you for shopping with Kaelen. We aim to process and deliver every order as quickly and securely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

During periods of high demand, product launches, sales, or holidays, processing times may be slightly longer.

Shipping Within Lithuania

We currently ship orders throughout Lithuania.

Estimated delivery time: 1–3 business days after dispatch.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Depending on the delivery option selected, orders may be delivered through a parcel locker, courier, or another available delivery service.

Tracking

When tracking is available, tracking information will be provided once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Kaelen is not responsible for delays caused by the shipping carrier after the order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you enter an incorrect address, please contact us as soon as possible.

We will try to update the shipping information before the order is dispatched, but we cannot guarantee that changes can be made after an order has been processed.

Kaelen is not responsible for orders delivered to an incorrect address due to incorrect information provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us at kealen.essentials@gmail.com

For damaged packages, please contact us as soon as possible and provide photographs of the packaging and the product so that we can investigate the issue with the shipping provider.

Delivery Delays

Estimated delivery times are not guaranteed.

Delivery may take longer due to circumstances such as:

• High order volumes

• Public holidays

• Weather conditions

• Carrier delays

• Customs procedures

• Incorrect or incomplete delivery information

• Other circumstances outside of Kaelen's control

We appreciate your patience in such situations.

Shipping Costs

Shipping costs are displayed during checkout and may vary depending on the destination and delivery method selected.

From time to time, Kaelen may offer free shipping promotions or other shipping discounts.

Contact

If you have any questions regarding your order or shipping, please contact us:

Kaelen
Email: kealen.essentials@gmail.com

Based in: Lithuania

We will do our best to respond to your message as soon as possible.

For damaged packages, please contact us as soon as possible and provide photographs of the packaging and the product so that we can investigate the issue with the shipping provider.